Down Payment and Payment Terms
A down payment of $250.00 is required to guarantee a reservation on all RV
rentals.
Estimated
charges for the trip, including daily rate, sales tax and any options, are due
in full 14 DAYS PRIOR to the pick-up date. If today is less than 14 days from
the pick-up date, full payment is due now. ZZZ RV
accepts Cash, Money Orders and the following credit cards: MasterCard,
Visa, Discover and American Express. PERSONAL CHECKS ARE NOT ACCEPTED LESS THAN
14 DAYS PRIOR TO DEPARTURE. Please have exact dates ready when making reservations.
Cancellation Cancellation Policy
From the date of the reservation to 30 days prior to the pick-up date, ZZZ
RV will refund the down payment of $250.00 less a $50.00 processing fee. NO REFUND
will be given if cancelled less than 30 days prior to departure.
Security/Damage Deposit
A deposit of $500.00 is due at
TIME OF PICK-UP and must be Cash, Cashiers Check, Money Order or Credit Card. Personal
checks are not accepted less than 14 days prior to departure.
Refund of Security/Damage Deposit
Every effort will be made to make refunds within 15 business days after return of the rental unit clean inside &
out, LP Gas topped off, gray & black water tanks drained with valves open, and with NO DAMAGE. Refund will be in the form of a ZZZ RV check. The following
charges will be deducted from the deposit:
1. Sales tax in excess of
that estimated or contracted.
2. Cost of repairs for damages
deemed to be the customer’s responsibility.
3. NO SMOKING ALLOWED
– Unit should be returned odor free from smoke (including campfire smell) or a $200.00 Deep Cleaning Fee will be charged.
4. Waste tanks not emptied - $50.00.
5. LP Gas not topped off - $35.00 plus cost of LP.
6. Clean inside & out or our
rates are $85.00 per hour with a $100.00 minimum.
Insurance Coverage
You must provide rental insurance coverage with written proof that the LIABILITY
COVERAGE from your tow vehicle extends to the rental unit. NOTE: it is not necessary that you provide comprehensive or collision coverage, as these coverages are provided
under ZZZ RV’s policy. Your insurance binder must specifically state the
year, make, model and VIN number of the unit you are renting, and name us as additional insured and loss payee for the entire
time you have the rental unit.
Other Other Expenses
Once on the road, LP Gas, campground fees and other trip expenses are
your responsibility. Parking tickets and traffic tickets are strictly your responsibility.
Mechanical Failure
In the event a breakdown should occur, we will reimburse you for repairs UNDER $50.00 with appropriate receipts. For any repairs over $50.00, please call us toll free at 1-877-963-6700 between the
hours of 8:00 am and 5:00 pm central time. Failure to contact us for pre-authorization
may result in no reimbursement of the repair. We are not responsible for any
loss of travel time or costs.
In the event of an emergency after hours,
a telephone number will be provided to you at departure.
Check In – Check Out
Drop-off hours are 8:30 am to 12:00 noon Monday through Friday, and pick-up hours are 1:00 pm to 3:30 pm Monday through
Friday. For your convenience and to best serve you, we schedule a specific time
for pick-up and drop-off. At the time of pick-up, a representative will explain
unit operation and condition and a check-out form will be completed and signed. The unit will have full tanks of LP Gas,
water, the holding tanks dumped and the interior and exterior clean when checked out to you.
Allow at least one hour for pick-up. Again for your convenience, a return
time is scheduled. If you cannot make that time, you must call at least 24 hours
in advance to reschedule. Failure to do so will result in a $100.00 fee, and
late returns may be subject to additional rental charges. When you return the
unit we again jointly inspect the unit for damages. The interior and exterior
are to be clean and all personal items removed. LP
Gas tanks are to be returned full and holding tanks must be emptied. Cleaning
fees and holding tank fees will be STRICTLY ENFORCED. After reconciliation of
LP Gas, cleaning and damages, the deposit will be refunded within 15 business
days. Please allow ½ hour for check-in.
OTHER IMPORTANT INFORMATION
The person(s) named on the RESERVATION APPLICATION must be 25 years of age,
have a major credit card (MasterCard, Visa, Discover or American Express), and is/are the only person(s) authorized to sign
the rental agreement and drive the tow vehicle.
No refund will be issued if the unit is returned prior to the scheduled return date.
The rental unit is not permitted into Mexico. SMOKING,
open flames such as candles or incense are prohibited. Pets are only allowed
with prior approval of ZZZ RV – an additional deposit may be required. All
authorized drivers must have a clean driving record, be at least 25 years of age, be present at the time of departure, and
have a valid picture driver’s license. Since all rental units are subject
to sale, we cannot guarantee a specific unit will be available. You will be guaranteed
a unit of our choosing which most closely matches what you reserved per availability.
We will notify you if there are any changes in your reservation.
You have read and agree with the conditions of the ZZZ RV RENTAL
PROGRAM and all information you have given us is true and correct. You understand
that we may perform a CREDIT INVESTIGATION on you and a DMV CHECK on all
drivers; you hereby authorize us to receive information concerning your credit
and driving record from others. The credit card listed on the RESERVATION APPLICATION
is issued in your name with the same address as listed. You authorize us to charge
your credit card listed for all expenses related to this rental. You understand
that in the event of cancellation, ZZZ RV may retain all or part of your down
payment according to the Cancellation Policy stated above. Acceptance of your application for a rental unit is subject to confirmation only by ZZZ RV. Valid Driver’s License with picture for all rental applicants and actual credit card used to secure
this reservation are required prior to departure.
ACCEPTED: _______________________________________
_______________________________________
Date ________
ZZZ RV ________________________________________
Date ________
